Customer Service Level 3 Diploma

This comprehensive programme offers a Level 3 qualification and an in-depth exploration of the core principles of effective customer service.  It allows participants to explore best practice and strategies so they are confident and competent in handling all customer interactions.

Focusing on delivering exceptional service throughout an organisation is pivotal to business success and whether you are new to the field or keen to build on your existing skills this  Level 3 Diploma provides a strong foundation to raise your service delivery.

The objective of this qualification is to support a role in the workplace for learners who deal with customers on a daily basis as part of their job role. It is applicable to a variety of work environments and covers topics such as supporting customer service improvements, using service partnerships to deliver customer service and negotiating in a business environment.

The programme will cover a wide range of units, such as:

• Organising and deliver customer service
• Understanding the customer service environment
• Understanding customers and customer retention
• Resolving customers’ problems
• Principles of business
• Managing personal performance and development

Qualification upon successful completion:  Level 3 Diploma in Customer Service

About You

You already manage a customer service team or are aiming to pursue a career in the dynamic customer service industry.

You are committed to your professional development and ready to take the next step to progress your career.

What You Need to Know

This course will take approximately 10 months to complete, with the flexibility of self-managed study.

There will be monthly workshops and two one-to-one online assessments with a qualified assessor during the course.

Prior to enrolment you will need to undertake an initial assessment in English and achieve a minimum  result.

To attend this course and complete the coursework, you need access to a good internet connection and a laptop, computer or tablet device.  If you do not have a suitable device, please speak to an IAG advisor or your tutor about the Laptop Loan Scheme.

Qualification upon completion:  Level 3 Diploma in Customer Service.

Eligibility Requirements

Once registered we will contact you to check your eligibility before starting the enrolment process.  To be eligible for funding for this course, learners must:

• Be aged 19+
• Live in London
• Have not already achieved a L3 or above qualification.  Please note if you earn under £25,462.50 you are eligible for funding even if you already have a L3 or above qualification

Please note if you are not eligible for funding we do provide a fee paying option.

ENQUIRE
t: 0208 8718055 
e: edlifelong@richmondandwandsworth.gov.uk